Shipping Return/Exchange & Refund policy

Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jjaaggt@jjaaggdesign.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jjaaggt@jjaaggdesign.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically take minimum 3-7 days from the date of the receipt of request from the customer. refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There are three modes of refund:

• Jagmine Wallet – If you choose this option, the credit is added to your Jagmine wallet immediately and can be used for seamless shopping
• Back to Source – In this case, the money will be refunded to the payment mode that was used to place the order.
• Bank Account – In this case, the money will be refunded to the Bank Account for which we will collect details like Account holder’s name, Account number, Bank Name, Branch Name and IFSC code.

All of the above processes will be initiated once the items are picked by our courier partner and this will take 3-7 business days.
Please note: All of the above gets acted upon receipt of items back in our warehouse in mandated condition.

MISSING PRODUCT

If any products are missing from your package, please contact us immediately at +91-9899662992 or through Email. You can share your queries in the Feedback and Complaints section as well. We will resolve the issue as soon as possible.

IF THERE IS A DELAY

We ensure you will receive your products on time or before the estimated delivery date. If the package hasn't been delivered to you by the expected delivery date, kindly raise a ticket in our Support Portal and we will take the necessary action to resolve your problems.